Assessing Your ShurLok
ShurLok Trouble Shooting Guide - Page 1
While you were setting the ShurLok to your own combination, it is
very likely that one digit was inadvertently moved up or down as
you worked your way to the right. By following the instructions
below , Our statistics show that you have a 25% chance of resolving
the problem without any additional time investment on your part.
If this online support does not resolve your issues, we offer a
service which resets the ShurLok to the factory default. The instructions
for doing this are available at the end of our Trouble Shooting
The shackle, key storage compartment, and the change screw are all
interrelated. This means that if the shackle does not open on the
combination you intended, you won't be able to open the key storage
compartment or turn the change screw.
Very Important: The change screw will only turn when the correct
shackle code is on the dials. Forcing the change screw to turn with
any other combination will result in a stripping the outside surface
of the screw. This will void the warranty on the ShurLok.
Please answer the question below. You will be directed to the
best solution for your ShurLok.
Hold the ShurLok in the palm of your hand, with the shackle at the
top, and the key storage door at the bottom.
Holding it in this way, determine if the change screw vertical (facing
up and down), or horizontal (facing left and right). View the illustration
What is the position of the slot in the change
If it is vertical (facing up and down), click
If it is horizontal (facing left to right), click