Support <<Accessing Your ShurLok << Test #1 <<Test #2 << Resetting Service

Instructions

ShurLok Trouble Shooting Guide - Page 4
(updated 3.10.2011)

If you are still locked out of your ShurLok you will need to send your ShurLok to our headquarters to be reset. We provide a service (see step 2 below) whereby our machine will detect the code your ShurLok is set at and revert it to the factory default. Please perform each step in this list before sending the ShurLok to us for resetting.

1. Look on the back of the ShurLok and look for the "1996 IBBI" copyright mark.
   
   
2. Count the number of dots or look for a number above this mark.
   If there is a  "10"  or "11" we support the ShurLok with a free service (manufactured in 2010 or 2011). If there are 9 dots or less we charge a nominal $6 fee to cover our shipping cost back to you (USPS).  Make Check payable to "FJM Security Products"
   
   NOTE: ShurLoks sent to us with 9 dots or less and without a $6 check will not be returned to the sender
   NOTE ALSO: We do not support resetting the lettered dial version of the ShurLoks. We do not return any lettered ShurLoks mailed to us.
   
   
3. Send your ShurLok, return address and e-mail address to:
   FJM Security Products
   Attn: ShurLok Support
   18424 HWY 99
   Lynnwood WA 98037
    
4. We normally have your ShurLok reset and shipping back your direction within 24 hours.  With our resetting machine we discover the current combination the lock box is set at and write down on a tag the combination you had the shackle set at prior to resetting it to 0000 (many times this old combination is helpful to know in helping you figure what happened when setting or forgetting the combination).

Packaging/Shipping
You do not need to ship the ShurLok back in its original packaging.
No special padding is required (the ShurLok wont break in transit).
US Postal Service is normally sufficient and less expensive unless you want to track the shipment. US Priority Mail is $5.20 when shipping one ShurLok in a small padded envelope.

NOTE: If you include your business card with your email address on it our shipping department will automatically notify you with a tracking number via email when your ShurLok ships back to you by UPS.

PLEASE DO NOT CALL asking the status on your lockbox.  Instead, provide your email address for us to notify you once we ship it out.  The ShurLoks are never here more than one business day and shipping one way can take up to 5 business days (5 days for East Coast) depending where you live.

If you place your ShurLok in a small padded envelope without the clamshell packaging or cardboard, the weight stays under 1 pound and will only require  $5.20 in postage when sent US Priority Mail.